Help centre

Answers to your questions about Zenit and Arko.

Step-by-step guides and reference articles on your account, billing, plans, the editor, domains, going live, your business and your data.

Zenit accountCreating a Zenit account and signing inOne account for every Zenit product, linked to your organisation.
Zenit accountOrganisation, members and rolesWho can do what, and how permissions are worked out.
BillingFinding your invoices and payment methodsIn your Zenit account settings, for the owner of the organisation only.
BillingPre-tax prices, VAT and the order summaryHow a displayed price becomes the amount you pay.
Getting started with ArkoOrdering a plan and creating your workspaceWhat happens between choosing a plan and the opening of your Arko workspace.
Getting started with ArkoAnswering the setup questionnaireFour or five questions to prepare a template suited to your business, with nothing set in stone.
Getting started with ArkoThe profiles: restaurants, beauty, services, general-purposeOne engine, four starting points. What each profile prepares for you.
Your site and the editorGetting started with the editorPages on the left, preview in the centre, properties on the right: the same editor on every plan.
Your site and the editorDrafts, publishing and historySaved is not published. How your changes go live, and how to go back.
Publishing and domain namesRegistering or connecting a domain nameThree cases: a new name, a domain you already have, or later.
Publishing and domain namesPutting your site onlineThe requirements checked before the first publication, and what happens next.
Your businessHandling bookings, orders and enquiriesA list to work through, a detail view, clear statuses — from your computer or your phone.
Subscription and billingWhat changes from one plan to the nextFree, Essential, Plus, Pro: sites, pages, media, members, AI credits, history. And what never changes.
Subscription and billingChanging your plan or stoppingUpgrade straight away, downgrade at the renewal date, stop without losing your data.
Data and securityExporting your content and dataWhat you can get back, in which formats, and what the export does not promise.
Data and securityHosting, backups and securityServers in France, strict isolation between sites and encrypted backups, including a copy away from our servers.

Zenit account

Create an account, sign in, manage your organisation and its members.

Billing

Prices excluding VAT, invoices, payment methods, renewal.

Getting started with Arko

Choose your plan, create your workspace, prepare your site.

Your site and the editor

Edit, organise, preview.

Publishing and domain names

Your business

Bookings, orders, enquiries and scheduling.

Handling bookings, orders and enquiriesGuide

Subscription and billing

Plans, changing plan, renewal, stopping.

Data and security

Where your data is, and how to get it back.

Does your case need a precise answer?

Tell us about your business and what you need. We answer every message ourselves.

Ask a question Frequently asked questions

Use	Duration	Purpose
Your session__Host-zenit_session	12 hours, or 30 days with “Stay signed in”	Keeps you signed in to your account.
Sign-in across Zenit and Arko__Host-zenit_idp	12 hours, or 30 days with “Stay signed in”	Signs you in to Arko without typing your password again.
Sign-in in progress__Host-zenit_flow__Host-zenit_authreq__Host-zenit_ecran__Host-zenit_google__Host-zenit_liaison	10 minutes	While you sign in: tie each step to your browser and protect it against hijacking.
Your cookie choices__Host-zenit_consentement	6 months	Remembers the choices made here.
Security step during sign-in__Host-zenit_a2f	5 to 10 minutes	Keeps your sign-in pending while you enter a code, a required new password, or a two-factor recovery code.
Stay signed in__Host-zenit_duree	20 minutes	Set when “Stay signed in on this device” is ticked and a code is still to be entered: remembers that choice until sign-in completes.
Known device__Host-zenit_appareil	400 days, renewed at sign-in	Recognizes this device for the new sign-in alert. The database stores only its fingerprint.
Security-link cancellation__Host-zenit_secours_retrait__Host-zenit_a2f_annulation__Host-zenit_restauration	15 minutes	Carries an emailed link to the remove, cancel or account-restoration button, out of the address bar. Opening it alone changes nothing.
New password__Host-zenit_reset	Up to 15 minutes	Set when you click the link in a “forgotten password” email: carries that link to the new-password form, out of the address bar, never longer than the link lasts.
Newsletter__Host-zenit_lettre	15 minutes	Set when you click the link in a newsletter email (confirmation or unsubscribe): remembers that link while you press the button on the page.
Secure payment (Stripe)__stripe_mid__stripe_sid	1 year, and 30 minutes	Let Stripe, our payment provider, recognise a fraudulent payment. Set only when the payment form is shown.
Language and theme of your accountzn-languezn-theme	Browser storage, no expiry	Remember the language and theme you chose, to show them as soon as a page opens.

Answers to your questions about Zenit and Arko.

Zenit account

Billing

Getting started with Arko

Your site and the editor

Publishing and domain names

Your business

Subscription and billing

Data and security

Tell us about your business and what you need. We answer every message ourselves.

Your cookies, your choice

Cookie settings

Strictly necessary

Audience measurement

External content