Help us improve
A bug, a vulnerability, an idea: tell us.
Every report is read by someone on the team and gets a reply. Choose the right channel: each one is handled differently.
Report a bug
Something isn’t working as expected in Arko or on this site. The more precise the description, the faster we can fix it.
- 01Receipt your request reaches the team, who reply in your account and let you know by email.
- 02Triage within two working days: reproduced, prioritised, or a question back to you.
- 03Fix announced in the journal; we reply to you once it is live.
Report a vulnerability
A separate channel, handled as a priority and with discretion. Please do not make the vulnerability public before it is fixed.
- 01First reply within two working days, from someone on the team.
- 02Analysis within seven days: impact confirmed and a timeline for the fix shared with you.
- 03Fix and mention in the incident history, without exploitable detail; public thanks if you wish.
Suggest an improvement
A need our tools don’t cover yet. Describe the situation rather than the solution: that is what helps us most.
- 01Receipt your message is read by the team.
- 02Review and grouping every week, alongside similar requests.
- 03Reply within thirty days: accepted, under consideration or declined — with the reason.
A website made with Arko
Does content on a website made with Arko seem unlawful to you? Aikoo is its host: write to us, and someone on the team reads your message. The website’s publisher answers for its content: its legal notice, at the foot of the site, gives its name and contact details.
- 01Receipt your message is read by someone on Aikoo’s team, who replies to you.
- 02Review we look at the content at the address you give and, if needed, write to the website’s publisher.
- 03Decision manifestly unlawful content is removed; we tell you what followed.
Write to the team
A bug or an idea goes to support, from your Zenit account: you follow the reply right there, and an email lets you know. A security vulnerability, or a website made with Arko, is reported by email, to contact@aikoo.eu: no account is needed. In every case, the questions below help us act quickly.
What to include in your request:
- Product concerned (Arko, Zenit site, account and billing, other)
- What you were doing
- What you expected
- What happened
- Page address (optional)
- How serious it feels (annoying, blocks one task, blocks the whole site)
Or report it by email: your email app opens with the subject and the questions.
The message opens with these questions:
- Component concerned
- Type of vulnerability
- Steps to reproduce
- Estimated impact (low, moderate, high, critical)
Do not include anyone else’s personal data.
Report a vulnerability by emailWhat to include in your request:
- The real-life situation
- What you are missing today
- How often (every day, every week, now and then)
Or suggest it by email: your email app opens with the subject and the questions.
The message opens with these questions:
- Address of the page concerned
- The content in question, and why it seems unlawful to you
- Your name and email address, so that we can reply to you
- What you have already asked the website’s publisher (optional)
Only include other people’s personal data where your report needs it.
Report a website by emailYou can also write directly to contact@aikoo.eu.